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Do You Know The True Meaning Of Leading By Example?

The True Meaning Of Leading By Example New managers are often told it's best to “lead by example”. Rightfully so – but like most platitudes, “lead by example” doesn't give you ... continue reading.

Why Leaders Laugh

Why Great Leaders Laugh "There is little success where there is little laughter." ~Andrew Carnegie “A well-developed sense of humor is the pole that adds balance to your steps as you walk ... continue reading.

Canadian Tire Opening Data Centre

Canadian Tire opening data centre in Winnipeg The Canadian Tire Corporation decided to start its spanking new computer operations in Winnipeg for a number of reasons. It announced Thursday that it will ... continue reading.

MTS Breaks Ground!

MTS breaks ground for a new EPIC Data Centre. Manitoba Telecom Services Inc. (MTS), together with its subsidiary EPIC Information Solutions, today celebrated the beginning of a new era for Manitoba's ... continue reading.

Continuous Improvement = Continuous Success, Part 4

We have reached the final installment of our Lean Continuous Improvement Series, where we will look at a 5 step process to strengthen performance. But first a quick recap… In the first ... continue reading.

Continuous Improvement = Continuous Success, Part 3

It is a New Year and time for a fresh start!  It is a natural tendency at this time of year to look at the past twelve months and identify what works ... continue reading.

From the Desk of the CEO

From the Desk of the CEO Season’s Greetings to all! December is typically that time of year when MCCA slows down a little in order to plan and prepare for the coming ... continue reading.

Message from the Chair

Message from the Chair December 6, 2013, the MCCA Board of Directors met with over 35 industry leaders at the annual Industry Round Table.  Members were asked to comment on current ... continue reading.

Continuous Improvement = Continuous Success, Part 2

It is hard to believe that two weeks have gone by already! As promised we will be releasing the second blog prepared by our vendor member MasterKey Business Solutions.  Before the ... continue reading.

Help Wanted

Gone are the days when a company could place a sign in their window and the right candidate would walk in off the street to fill the position. So how ... continue reading.

HRMAM Excellence in Leadership Awards

MCCA would like to inform its members of the opportunity to showcase the talent of other departments within your contact centres. The Excellence in Leadership Awards is an opportunity to ... continue reading.

Continuous Improvement = Continuous Success

 MCCA has been working closely with our vendor partner, MasterKey Business Solutions, to understand how a Lean Continuous Improvement system can be used to strengthen contact centre performance. We would ... continue reading.

Manitoba’s Top 25 Employers include MCCA members!!

We at MCCA have always known that our members are the best. We would like to take a moment to recognize those members who have made Manitoba’s Top 25 Employers ... continue reading.

MECCA Award Winners

MECCA Winners ... continue reading.

WINNIPEG SHORTLISTED FOR 500 SEAT CONTACT CENTRE

Hinduja Global Solutions Canada Inc. (HGS Canada) and YES! Winnipeg, an initiative within Economic Development Winnipeg Inc., are pleased to announce that Winnipeg, Manitoba has been shortlisted for a potential ... continue reading.

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