How to Challenge Your Team & Take It to the Next Level Recently, I coached a team in a group session. The team members rated the team a 6.1 in terms ... continue reading.
An approach to mentorship – why the investment is worth it An approach to mentorship – why the investment is worth it In exit interviews with rising college seniors who joined our ... continue reading.
Five Reasons to Mentor and Be Mentored In Chaim Potok's acclaimed novel My Name is Asher Lev (1972), the young Orthodox Jewish protagonist has both the misfortune and blessing of being a ... continue reading.
Five Leadership Qualities You Didn't Know Not a single day goes without coming across some leadership expert with his definition of what great leaders are made of. And all these opinions ... continue reading.
Amazing Service Begins With Engaged Leaders Providing service to customers is not as hard as some make it seem. It does take diligence and lots of effort to do it exceptionally ... continue reading.
8 Things Successful/Effective Leaders Must BE To be relevant, leaders must be successful. To last, they must be effective. So what does it mean to be both successful and effective? It ... continue reading.
10 Cheap Ways to Reduce Employee Stress Do you want to see productivity go up and costs go down? Keep your employees healthy and focused with these 10 stress busters. As an entrepreneur, ... continue reading.
Killer Ways to Develop a Rock Star Customer Service Team Increasingly, companies are recognizing the importance of customer service to their business. Once seen as just a “cost center“, the contact ... continue reading.
Three Musts to Retaining Superstar Talent As a general rule, it's important to note that by the time your best talent comes to you and says they're leaving, more often than ... continue reading.
Ten Leadership Skills That You Must Possess to Succeed An accomplished leader is someone who inspires, motivates and ignites a passion in the team they are working with. It doesn’t take ... continue reading.
That Leadership Thing... Nailed! Have You Got That Leadership Thing Nailed? The books, the articles, the interviews, the seemingly endless stream of #leadership posts… and they are seemingly endless…. “Have a vision!” ... continue reading.
4 Pictures That Say It All When It Comes To Customer Service If a picture is worth 1000 words, then these images can’t be overlooked! Providing exceptional customer service can be ... continue reading.
Gamification: How to power up your contact centre staff The issue of employee engagement is a growing source of tension for service organisations. As customers increasingly resolve their most basic problems ... continue reading.
Manitoba's phone-based health advice service celebrates 20th anniversary Of her 41 years as a nurse, Gisele Blair spent nearly half as one of the reassuring voices you could hear on the ... continue reading.
Is the customer always right? Uhhh… pretty much! As I write this, I’m in the midst of a project with a client… helping them to develop their “go to market” messaging ... continue reading.