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Off Set Your Training Costs with the Canada Manitoba Job Grant Program

Canada/Manitoba Job Grant Program AnnouncedApplications being accepted starting April 2017 The Canada/Manitoba Job Grant (C/MJG) is an employer-driven approach to help Manitobans gain the skills they need to fill available jobs ... continue reading.

Our Referral Program!

FREE GIFT CARD! Did you know that if you refer a new Member to MCCA, you will receive a gift card?   Encourage your friends and business acquaintances to join ... continue reading.

Notice of Annual General Meeting and Call for Board Nominations

Notice of Annual General Meeting andCall for Board Nominations   Date:        June 16, 2016  Time:       3:00 pm - 6:00 pm Location:  Qualico Family Centre           ... continue reading.

Canada Job Grant

Learn how to apply for Canada-Manitoba Job Grant, Contact MCCA to find out more Email: or call: 204-975-6464 ... continue reading.

Does your recruitment strategy include people with diabilities?

Mark Wafer shares his Bakers Dozen key expectations of a service agency recruiting people into his business. Click here to read the full article ... continue reading.

Top Customer Service Trends for 2016

Read Tricia Morris' blog from Parature shares the Top Trends for 2016. ... continue reading.

Are you proactive in your customer experience?

Once you have an established connection with your customer, do you proactively reach out to them regarding upcoming offers? According to this blog 80% of customers want you to. ... continue reading.

Manitoba Career and Workforce Development Month

November 2015 Host an Event!! Your organization plays a major role in supporting Manitobans in making informed and effective work and learning choices. Showcase your efforts and attract your target audience to your ... continue reading.

People Award Submissions Extended to Sept 21

Deadline for People Awards has been extend based on your request.  Please submit your application electronically to ... continue reading.


INTERNATIONAL CONTACT CENTRE WEEK September 10 – 17, 2015 Celebrate   Appreciate   Elevate  International Contact Centre Week is: your opportunity to recognize all the hard work and commitment put forth by employees at all levels; a ... continue reading.

Is Twitter THE Channel for Customer Service?

Adam Toporek asks this question on his blog. He takes a deeper look at the effectiveness of Twitter as a customer service channel. He has also included a link to ... continue reading.

Shifting from a Silo to a Holistic Approach

This article looks at the importance of Leadership shifting from silo performance to customer life improvement. Enjoy and let us know what you think in the comments below ... continue reading.

Membership Needs Assessment - Results

In order to build on the continued relevance, longevity and sustainability of Manitoba Customer Contact Association (MCCA), the Needs Assessment project’s primary purpose was to gain a personalized understanding of ... continue reading.

Call for Best Practice Sessions 2015

Best Practice sessions are one of our most requested and highly attended events!  Two very well attended sessions have already been offered since April 1, 2015.  Our thanks go out ... continue reading.

Welcome to our new Board Members

MCCA Board and Staff would like to welcome Alisha Roberts and Don McLean to the 2015-2017 Board of Directors  Alisha Roberts, Team Leader – TWCC Team Leader and Facilitator at Tribal Wi-Chi-Way-Win Capitol Corporation. Her ... continue reading.

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