Manitoba Customer Contact Association is undertaking a province-wide study to update the Customer Contact Industry Profile.For the purpose of this research, a contact centre - also referred to as a customer interaction centre, customer care centre, ... continue reading.
As of June 2018, there were approximately 890 businesses in Manitoba (increase from 842 in December 2017) that provide customer contact services employing a workforce of around 30,000 individuals. The ... continue reading.
On behalf of Yutta Fricke Executive Director Disabilities Issues Office (DIO) Greetings: Many thanks to all the organizations and associations that agreed to help the Disabilities Issues Office reach their networks with the attached ... continue reading.
On behalf of Jay Rodgers Deputy Minister of Families and Director of The Accessibility for Manitobans Act Province of Manitoba Dear Sir/Madam: In 2013, the Manitoba Government committed to making Manitoba more accessible for ... continue reading.
Manitoba is now accepting applications for the Canada-Manitoba Job Grant for training delivered between April 2019 and March 2020. The Canada-Manitoba Job Grant is an employer-driven approach to help ... continue reading.
Is this the LEADERSHIP opportunity for you? Manitoba Customer Contact Association (MCCA) is seeking 5 individuals for Board nomination who possess the skills, experience and values needed for MCCA to continue ... continue reading.
Request for committee volunteers Manitoba Customer Contact Association is looking for industry volunteers to help review our current MECCA Awards program. Since 1999, Manitoba Customer Contact Association (MCCA) has celebrated the Manitoba ... continue reading.
You may have noticed that we recently gave our brand a gentle face lift. We’re excited to finally unveil our updated look, and we want to tell you all about ... continue reading.
I was out and about doing some last-minute Christmas shopping at a local mall. Not to my surprise, the mall was full of last-minute shoppers trying their best to finish ... continue reading.
When all the lines are busy and wrap ups to the max There are no more agents free and work’s pouring from the fax “It must be nearly lunchtime” – ... continue reading.
By Sheri Banville Bell MTS - Manager Facilities Assignment MCCA - Board of Directors I arrived home from work one day and walked to the mailbox per my usual routine. In the ... continue reading.
By Carmen Ferris MCCA - Manager, Education & Development You may be asking yourself, who is Tyler? Let me tell you a story about Tyler and how he saved my son’s ... continue reading.
By Susan Simcic Celero - Manager, Technical Support & Communications MCCA - Vice Chair, Board of Directors I have not enjoyed grocery shopping for some time now. My mother doesn’t drive; now ... continue reading.