Call for Best Practice Sessions 2015 - Manitoba Customer Contact Association

Call for Best Practice Sessions 2015

Best Practice sessions are one of our most requested and highly attended events!  Two very well attended sessions have already been offered since April 1, 2015.  Our thanks go out to City of Winnipeg, 311 (Social Media) and Western Financial (Quality Assurance).  The sessions will continue to be held at 1000 Waverley Street.  MCCA would like to have five more sessions prior to the end of the fiscal year (March 31, 2016).  But, that is up to you!

Come and share your knowledge/experience and host/facilitate one of these worthwhile sessions.  We ask is that you select the date/time from the list provided and your topic (please include a synopsis for marketing purposes).  If there is an alternate topic that you would like to offer – please indicate this in the space available.  MCCA will take care of any special requirements and market your session.  We will also provide the necessary refreshments.  The sessions would be scheduled for 1.5 hours, unless otherwise instructed.

Dates and topics will be coordinated based on a first come, first served basis.  Please respond no later than end of business July 24, 2015.

___ September 10, 2015, Room 103 @ _____9:00 – 10:30 or _____ 13:00 – 14:30

___ November 26, 2015, Room 104 @ _____9:00 – 10:30 or _____ 13:00 – 14:30

___ December 8, 2015, Room 104 @ _____9:00 – 10:30

___ January 14, 2015, Room 104 @ _____9:00 – 10:30 or _____ 13:00 – 14:30

___ February 18, 2015, Room 104 @ _____9:00 – 10:30 or _____ 13:00 – 14:30


­­___ Employee Loyalty/Engagement and Retention – What does it look like?

___ Best Practices for Front Line Employees

___ Change Management

___ Time Management

___ Health and Wellness – How does this affect first year attrition?

___ Balancing KPI’s

___ Other topic ­­­­­­­­­­­­­­­­­_________________________________________

Contact Centre Tours – October 14 & 15, 2015

Contact Centre tours are a valuable experience for those who have never had a view of the inside of one of our organizations.  This goes a long way to dispelling the myths associated with our industry!  Every year participants provide positive feedback and help us build a positive industry image.

Volunteer to showcase your centre and staff by hosting one or more of these tours.  We encourage you to participate on either or both days.  You have the option of offering one to three tours per day (approximately 45 minutes/tour).  You choose the times and size of each tour.

MCCA will handle the marketing of this two day event.  We will also take care of the registration process and provide you with a final list of registrant’s prior to the tours.

If you are interested in participating in this annual event please send the name of your contact centre and the name and contact information of the point of contact for this event to either Lisa or Carmen.  Contact information is provided below.

Should you have any questions regarding any of the above please contact either:


Lisa Dabrowski                                                                                                    Carmen Ferris

Director:  Programs & Education                                      or                                      Program Manager                                                                                       

204-975-6466                                                                                                      204-975-6467


MCCA looks forward to your participation with both of these exciting opportunities.  We look forward to hearing from you!

We offer personalized and adaptive training for any profession in any workplace