Call Centre Representative, Full Time - Floform - Manitoba Customer Contact Association

Call Centre Representative, Full Time - Floform

CALL CENTRE REPRESENTATIVE – FULL TIME

Headquartered in Winnipeg with 15 branches and four manufacturing facilities located in Western Canada and the Pacific Northwest, FLOFORM Countertops manufactures, sells and installs over 20,000 premium surface countertops a year.

We are presently seeking an upbeat Call Centre Representative for our NATIONAL CALL CENTRE in Winnipeg.

The successful candidate will:

  • Have excellent customer service skills
  • Have a strong background in a call center and/or administrative support environment
  • Have immaculate telephone etiquette, a friendly attitude, and is able to approach situations with an energetic but professional demeanor
  • Enjoy working in a challenging and fast paced environment
  • Possess above average software and computer skills
  • Be available for Evenings/Weekend shifts Monday – Friday, 1:30 – 10:00pm, and rotational Saturdays 9am – 5:30pm.

Duties and Responsibilities:

This individual will be responsible for:

  • Scheduling In-Home appointments for our In-Home Sales Representatives
  • Answering in-bound calls regarding booking estimates
  • Having a complete understanding of the Call Center System – you will be the go-to for each customer looking to schedule an appointment with our In-Home Consultants
  • Maintaining excellent customer loyalty and satisfaction
  • Being able to direct questions and sales inquiries to the appropriate Sales Representative

FLOFORM is proud to offer the successful candidate

  • Competitive Wages
  • Medical and dental benefits
  • Opportunity to participate in our employee profit share program
  • Bonus and Incentive Program

FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: “To consistently provide our Customers the best countertop purchasing experience available.”

Should this opportunity be of interest to you, please submit a resume with cover letter stating salary expectations.  We look forward to meeting you!

To learn more about us we encourage all applicants to visit our website at www.floform.com.

We are an Equal Opportunity Employer.

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