|Auto req ID||37226BR|
|Posting Title||Part-Time Bilingual Inbound Customer Service Representative|
|Department||CANADA CUSTOMER SERVICE DIRECT|
|Location/Division||Winnipeg MB Canada - Corporate Canada|
|Job Description||We are hiring a Part Time Permanent Bilingual Customer Service Representative to join our Call Centre! If you are customer focused, innovative, love the outdoors, and are ready for a new challenge, come join our team!
Reporting to the Call Centre Supervisor, the Bilingual Customer Service Representative is responsible for providing quality customer service when answering French and English customer calls to process orders, answer general inquiries and customer complaints in an inbound customer service centre. The inbound call centre operates 7 days a week and requires candidates who have flexible availability to cover a variety of shifts.
• Process customer orders
• Identify solutions to resolve customer order issues and escalate priority customer issues
• Provide customers with product and service information
• Research requested information using available resources
• Follow up customer calls where necessary
• Ability to speak French and English
• Professional telephone and email etiquette
• Must have strong verbal communication skills
• Strong customer service, problem solving, and interpersonal skills
• Basic computer skills
• Must have open availability to work a variety of shifts
• Previous customer service and sales experience an asset
Hours of Operation:
• Monday to Friday: 6:00am – 9:00pm
• Saturday, Sunday, Holidays: 8:30am – 5:00pm
Part-Time Hours Available:
• 25 – 40 hours per week depending on predicted call volume
Why Cabela’s? Great Benefits!