Bilingual Customer Service Representative - Johnston Group - Manitoba Customer Contact Association

Bilingual Customer Service Representative - Johnston Group

Bilingual Customer Service Representative 
Johnston Group - Winnipeg, MB

Johnston Group provides employee benefit solutions to companies from one employee to 10,000 or more. We administer $500 million in premiums across our various product lines including the Chambers of Commerce Group Insurance Plan, Canada's largest business program. We are a platinum member of Canada's Best Managed Companies, having held the Best Managed distinction every year since 2001. Headquartered in Winnipeg, MB, Johnston Group believes in giving back and contributes significantly to local health, arts, sports and other community organizations. Over 30,000 Canadian businesses trust Johnston Group for their employee benefit needs.

Do you want to join a company that cares for our employees as well as our community? We are currently looking for Bilingual Customer Service Representatives who are passionate about customer service to work alongside our experienced team and assist our customers.

The successful candidates will be responsible for responding to all incoming telephone inquiries from our customers regarding plan information, coverage, status, and eligibility for disability, dental and extended health care claims. Since this is the first point of contact for our customers, it is critical all calls are responded to with high levels of customer service and in the most professional manner possible. Only those candidates who have a true passion for delivering superior customer service should apply. This is a permanent, full-time position.

Qualifications:

  • Ability to communicate fluently in French (oral and written) is required
  • Minimum two years' customer service experience (inbound contact centre, retail, or restaurant)
  • Exceptional customer service and communication skills (verbal and written)
  • Strong active listening skills
  • Ability to multitask and navigate multiple computer programs at the same time while speaking on the phone
  • Ability to act with professionalism with customers in confrontational or sensitive situations
  • Demonstrated conflict resolution skills
  • Ability to deal with complex inquiries and independently make decisions to solve concerns for our customers
  • Strong time management and multi-tasking skills to maintain exceptional levels of service to our customers
  • Ability to stay composed and organized in a fast paced, high call volume environment
  • Previous experience with group benefit plan administration and claims is considered an asset

Persons with disabilities who need accommodation in the application process may e-mail a request to human resources.

We offer competitive salary, benefits and a great working atmosphere. For an opportunity to join our fast growing company, and participate in its future, please send your resume to:

Human Resources

Johnston Group Inc.

1051 King Edward Street

Winnipeg, MB R3H 0R4

Job Type: Full-time

Required experience:

  • customer service: 2 years

Please review all application instructions before applying to Johnston Group.

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