Bilingual Customer Service Representative - CWB National Leasing - Manitoba Customer Contact Association

Bilingual Customer Service Representative - CWB National Leasing

Job Number:
438
Company Name:
CWB National Leasing
Department:
Customer Service
Location:
Winnipeg, MB
Job Type:
Full Time
Close Date:
01/24/2020
Description:

Looking for a great place to work? Are you interested in joining one of Canada’s top employers?

We’re hiring multiple Bilingual Customer Service Champions. We do things differently and its working! We want you to know this is not your typical customer service gig!

We proudly walk the talk when it comes to putting our customers first! If you’re a creative thinker, a passionate, service-oriented individual that cares about people, we want to hear from you! 

You may be wondering what’s different about this customer service team. With aggressive turnaround times, phenomenal client reviews and smart and caring humans to help, our Customer Service Team truly is one of the core hubs of our business!

Team members are encouraged to make decisions, take initiative and lean on their colleagues and leaders for support if they need it. This group of Smart, Helpful, Creative and Fun customer centric individuals have knowledge about so many areas of our business and routinely collaborate with others in the organization to provide resolutions to customer inquiries.

For more information about our Customer Service department, please click here.

A bit about CWB National Leasing

Are we a financial company? You bet. We lend $1 Billion every year to Canadian businesses so they can acquire the equipment they need to grow. But, what’s in our blood? What powers it all? Our people!

Why work at CWB National Leasing? 

You’ll join a team whose core values are centered around being helpful, creative, smart and having fun. Our culture has earned us a spot on Canada’s Most Admired Corporate Cultures by Waterstone, Canada’s Top 100 Employers by the Globe and Mail and Kencentric’s Best Employer of 2019. Enjoy perks like: state-of-the art fitness facility, meditation room, gaming room, mini-mart and many free lunches/snacks throughout the year. Read more below about our full-range of health and banking benefits. 

What you can expect from CWB National Leasing? 

We like to work hard and play hard. You can expect to have a seat at the decision-making table and be empowered to see your ideas through to fruition. We challenge each other to create and continually improve. Most importantly, we value each other’s perspectives and help each other do their best work everyday.

What you will deliver on:

  • Troubleshoot and resolve customer inquiries and concerns by phone and email
  • Verify lease information, generate and distribute lease documents
  • Communicate payment and asset details pertaining to the lifecycle of the lease
  • Process documentation requests and perform various administrative duties
  • Liaise with other departments by accurately managing changes to lessee and contract information

Here’s what we’re looking for:

  • 2 years’ experience in an office environment (Customer Service or Administration)
  • Track record of success in a customer-focused, target-driven performance culture
  • Strong detail orientation with the ability to embrace our values “Smart, Helpful, Creative and Fun” by exceeding customers’ needs
  • Fluency in French and English (written and oral)
  • First class communicator with active listening skills and the ability to maintain a high level of confidentiality
  • Assertiveness with tact and diplomacy when communicating
  • Intermediate skill set in MS Office and the aptitude to quickly learn other applications and programs
  • Effective multi-tasking and time management skills, including the ability to adapt to changing demands and priorities
  • Strong detail orientation with the ability to embrace our values “Smart, Helpful, Creative and Fun” by exceeding customers’ needs

Please note* Interviews will be conducted in both English and French to assess language comprehension.

If all of this is starting to sound pretty exciting and you think you’ve got what it takes to join this high performing team, then please do read on as you may very well be just who we are looking for!

Does this sound like you?

  • Technologically savvy. You love learning new software and strive to always make the best use of the tools you are given
  • Innovative thinker. You take pride in your strong detail orientation, but you can also strategize and problem solve with the best of the best
  • Collaborative team player. You are a great teammate and see the value in working together to achieve common goals and strategic initiatives

We love taking care of our employees by offering:

  • Base salary plus additional variable compensation
  • Career growth. We are passionate about investing in our employees’ development and supporting them to reach their professional goals
  • Extremely robust, employer paid, benefits package including, health care spending account, wellness program, flex day and much, much more
  • Matching employer contributions to your retirement savings
  • Company ownership: When you join us, you become an owner with our employee share purchase plan (ESPP). You invest in us, so we invest for you

We work hard, play hard and have a ton of fun along the way! If you are interested in joining a growing organization that has a unique culture, then we would love to hear from you!

A little bit about us:

We are very proud of our unique culture at CWB National Leasing. What sets us apart is our people, they are a really big deal! Did we mention: on-site gym, fitness studio, staff lounge, Zen Zone, nap room, and many other fabulous perks? For more information about working for CWB National Leasing, please visit our website and be sure to check us out on social media to see what we’re up to!

Can’t wait to apply?

If you believe you are the person we’re looking for, be sure to let us know why you would be a great fit for CWB National Leasing. Go ahead and get creative with your application. Introduce yourself; tell us your story and your past adventures. We look forward to hearing from you and the conversations ahead!

Over to you!

Please include the job requisition number in your cover letter along with your salary expectation.

If you aren’t the right person for this role but you know someone who is, please feel free to share amongst your network!

To all recruitment agencies: CWB National Leasing does not accept unsolicited resumes or candidate profiles and are not responsible for any fees related to unsolicited resumes.

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