Bilingual Customer Service Representative - Canada Life - Manitoba Customer Contact Association

Bilingual Customer Service Representative - Canada Life

Role Description

If you want to be recognized and rewarded for your individual performance and contributions, Great-West Life offers you the opportunity to join a world class customer relationship team. 

As part of our team, you will respond to insurance benefit telephone inquiries initiated by the customer. You will deliver the highest level of customer service possible, remembering the customer is the centre of everything we do.

This position is a permanent full-time Monday to Friday and our office is located on Main Street. 

Rewarding your work:

Great-West Life offers a competitive salary and bonus program that rewards performance tied to your individual and team objectives. You are also entitled to a comprehensive benefit package that provides you with options to reflect the needs of you and your family.

There are opportunities for advancement within the contact centre as well as the greater organization.

Hours of Operation:

Our customer relationship team works a 7.5 hour shift Monday through Friday within our Hours of Operation of 7:30 a.m. to 7:00 p.m.   

Start date for this role is January 20, 2020.

Environment and Work Balance:

Our customer relations specialists work in an environment that reinforces a sense of community among its employees. Our offices are bright and spacious and you may personalize your own workspace. Our customer contact centers are conveniently located along all major transportation routes. At Great-West Life, we foster an environment of support and recognition. 

Great-West Life is committed to investing in your future. To help you succeed in this role, Great-West Life initially provides an extensive six-week training program that will build your knowledge and skills. You are also eligible to receive further training to broaden your knowledge, qualifying you for greater compensation.

  • All applicants must have a high school diploma or equivalent.
  • Bilingualism (French and English) is required.
  • Previous customer service experience is desired.
  • You will consent to a criminal background check as well as the Government of Canada enhanced security screening, the cost will be covered by Great-West Life.

Our Story 

Canada Life is a leading insurance, wealth management and benefits provider focused on improving the financial, physical and mental well-being of Canadians. For more than 170 years, individuals, families and business owners across Canada have trusted us to provide sound guidance and deliver on the promises we’ve made.  

As of January 1, 2020, Great-West Life, London Life and Canada Life became one company – Canada Life, and today, we proudly serve more than 13 million customer relationships from coast to coast to coast. 

Discover your opportunity….Apply today! 

Canada Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness in our head office facilities.  If you’d like to join our team submit your information online and introduce yourself. 

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted 

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