Bilingual Customer Relations Specialist (2017-13896) - Great West Life - Manitoba Customer Contact Association

Bilingual Customer Relations Specialist (2017-13896) - Great West Life

Job ID:  2017-13896
Company:  Great West Life
Job Category:  Customer Service/Support
Job Type:  Full Time
Job Industry:  Financial Services and Banking, Insurance
Career Level:  Entry Level, Experienced
Years of Experience:  2

Job Description

If you want to be recognized and rewarded for your individual performance and contributions, Great-West Life offers you the opportunity to join a world class customer relationship team. 

As part of our team, you will respond to insurance benefit telephone inquiries initiated by the customer. You will deliver the highest level of customer service possible, remembering the customer is the centre of everything we do.

This position is permanent full-time Monday to Friday role commencing December 4, 2017.

Rewarding your work:

Great-West Life offers a competitive salary and bonus program that rewards performance tied to your individual and team objectives. You are also entitled to a comprehensive benefit package that provides you with options to reflect the needs of you and your family.

There are opportunities for advancement within the contact centre as well as the greater organization.

Hours of Operation:

Our customer relationship team works a 7.5 hour shift Monday through Friday within our Hours of Operation of 7:00 a.m. to 7:00 p.m.   

Environment and Work Balance:

Our customer relations specialists work in an environment that reinforces a sense of community among its employees.   Our offices are bright and spacious and you may personalize your own workspace. Our customer contact centers are conveniently located along all major transportation routes.  At Great-West, we foster an environment of support and recognition. 

Great-West Life is committed to investing in your future. To help you succeed in this role, Great-West Life initially provides an extensive six-week training program in addition to a mentorship period that will build your knowledge and skills.  You are also eligible to receive further training to broaden your knowledge, qualifying you for greater compensation.

  • All applicants must be fully bilingual (French/English)
  • All applicants must have a high school diploma or equivalent
  • Previous customer service experience is desired
  • You will consent to a criminal background check as well as the government of Canada enhance security screening, the cost will be covered by Great-West Life
  • All applicants must be eligible to work in Canada

Apply Now, #LoveItHere! 

Together Great-West Life, London Life and Canada Life serve the financial security needs of 12 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

Candidates who are selected for an interview will be contacted.

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