4 Step Weekly Agent Improvement Plan - Manitoba Customer Contact Association

4 Step Weekly Agent Improvement Plan for Your Customer Service Center

Do all your contact center/customer service agents have a current, up to date improvement plan? Do they understand their goals for quality, sales, conversion or net promotion? There are a lot of centers that just do a quick morning meeting and then get on with their day. If that is the basis for your reps improvement/goal setting then let's look at something very easy to do that I think can benefit all centers.

Read the full article by Thomas Laird

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