accessibility - Manitoba Customer Contact Association


Accessible Customer Service Standard Training

The Accessibility for Manitobans Act (AMA) Standard on customer service is now law in Manitoba.

This law states that all businesses and organizations must train all employees and volunteers about the act by November 1, 2018.

Take the required Accessible Customer Service Standard Training with MCCA’s certified facilitator.

Training is:

  • Available upon request (or during the dates below)
  • $30 per participant
  • Certified — certificates provided by the Society for Manitobans with Disabilities (SMD)

To arrange a training date and location, contact:

Carmen Ferris

Learn more about the Accessibility for Manitobans Act at


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