About - Manitoba Customer Contact Association

An industry association committed to meeting the needs of today and the future 





We are passionate about customer service.

Manitoba Customer Contact Association (MCCA) gratefully acknowledges that we are on Treaty One Territory and the traditional Metis Homeland. We also further acknowledge Treaty 2, 3, 4, and 5 areas in Manitoba that are also served by MCCA.

MCCA is an industry association comprised of companies and organizations associated with the customer contact sector.

Understanding the needs of our growing Industry allows us to offer valuable training to agents, supervisors, and management for organizations of all sizes as well as create profitable networking opportunities.  Our members are committed to educating the public, creating career awareness, and promoting the Industry.

MCCA is dedicated to excellence through education, leadership with integrity, and community professionalism.

Sector goals:
Improved attraction, retention and development of industry employees and the future workforce;
Change the public’s perception of the customer contact/multi-channel engagement Industry to one offering rewarding career opportunities; and
Engage members and business/community partners to identify trends and issues to ensure a successful future of the customer contact/service Industry.

Become a member and join our ever-expanding network committed to delivering the best customer experience. 

Join MCCA                                         Meet the Team

Discover the value that a membership with

MCCA can bring your organization! 


Membership Benefits