Certificate in Interdisciplinary Studies: Customer Contact Centre Management
The Manitoba Customer Contact Association and the University of Manitoba Extended Education have designed a program specifically for the contact centre industry. This program is designed for managers, supervisors, team leaders, trainers, customer service representatives, and quality assurance managers who wish to advance their career, or pursue a career change in the industry.
The Certificate in Interdisciplinary Studies: Customer Contact Centre Management will prepare students to work as supervisors and entry-level managers in Canada’s rapidly developing contact centre industry, which employs more than 11,000 people in Manitoba. For those who have an interest in operations and people management, this program can lead to a successful career.
This Program was designed so that students can choose the courses according to their needs and desired Career Paths. You will be required to complete two mandatory courses (totaling 72 hours) and a minimum of one elective (totaling 36 hours) from both the Manitoba Customer Contact Association and the University of Manitoba. Please click on the links to the left for more detailed information.
Certificate in Interdisciplinary Studies: Customer Contact Centre Management
The Manitoba Customer Contact Association and the University of Manitoba Extended Education have designed a program specifically for the contact centre industry. This program is designed for managers, supervisors, team leaders, trainers, customer service representatives, and quality assurance managers who wish to advance their career, or pursue a career change in the industry.
The Certificate in Interdisciplinary Studies: Customer Contact Centre Management will prepare students to work as supervisors and entry-level managers in Canada’s rapidly developing contact centre industry, which employs more than 11,000 people in Manitoba. For those who have an interest in operations and people management, this program can lead to a successful career.
This Program was designed so that students can choose the courses according to their needs and desired Career Paths. You will be required to complete two mandatory courses (totaling 72 hours) and a minimum of one elective (totaling 36 hours) from both the Manitoba Customer Contact Association and the University of Manitoba. Please click on the links to the left for more detailed information.