July 29, 2010
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What members have to say... Minimize
"The recent training offered through the MCCA offered a great opportunity for ReachCanada to continue investing in our supervisors and support staff’s career development."

Alan Sauve, General Manager
ReachCanada Contact Centre
"The recent training offered through the MCCA offered a great opportunity for ReachCanada to continue investing in our supervisors and support staff’s career development."

Alan Sauve, General Manager
ReachCanada Contact Centre
 
Industry Information Minimize
The Contact Centre Industry in Manitoba contributes over $238 Million in annual salaries to the Manitoba Economy.
The Contact Centre Industry in Manitoba contributes over $238 Million in annual salaries to the Manitoba Economy.
 
Studies & Reports

If you were a member

If you were a member you would also be able to access the following reports (among others):

  • Current State of the Call Center Industry: Survey Report (December 2008)
  • Recruitment and Retention Best Practices (August 2007)
  • The Global Call Center Report: International Perspectives on Management and Employment (2007)

If you are a member please login.

If you were a member you would also be able to access the following reports (among others):

  • Current State of the Call Center Industry: Survey Report (December 2008)
  • Recruitment and Retention Best Practices (August 2007)
  • The Global Call Center Report: International Perspectives on Management and Employment (2007)

If you are a member please login.
 
Archived Reports