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MCCA......The Voice of Experience
MCCA......The Voice of Experience
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MCCA Delivers
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"As a member of the Manitoba Customer Contact Association, we have access to “Best Practices” within a Contact Center and the most up-to-date information on technology and standards."
Lilly Kaminski, MTS Allstream
"As a member of the Manitoba Customer Contact Association, we have access to “Best Practices” within a Contact Center and the most up-to-date information on technology and standards."
Lilly Kaminski, MTS Allstream
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What MCCA members are saying
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"As a member of the Manitoba Customer Contact Association, not only do I have access to excellent training for my staff, The Association also keeps me informed as to significant changes that will affect the industry, this saves me time and money."
Alex Herriot, Director of Customer Care
CanadaDrugs.com Group of Companies
"As a member of the Manitoba Customer Contact Association, not only do I have access to excellent training for my staff, The Association also keeps me informed as to significant changes that will affect the industry, this saves me time and money."
Alex Herriot, Director of Customer Care
CanadaDrugs.com Group of Companies
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Membership Why Join?
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MCCA Provides vehicles for communication between the industry and its various publics through; |
- Web Site
- Newsletters Career Days / Trade Shows
- News Media / Television
- Public Speak Engagements
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Recognition |
Each year at our Annual MECCA Awards gala dinner MCCA recognizes Organizations and the People in those organizations for outstanding achievement in the Manitoba contact centre industry. Members can apply for any of our Organization Awards and submit winners in their organization for recognition at the Awards Gala. |
Contact Centres and Vendors to the industry achieve visibility and promotion for their businesses |
MCCA provides:
- Opportunities to advertise/promote their contact centre or product at events and through our website
- Dissemination of print materials
- Networking Opportunities
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Post A Job |
Members may post jobs on our website and currently we have waived any fees associated with this service as part of our proactive approach to make the MCCA website the go-to place for both employers and job-seekers in our industry.
Non-members may post for a fee. To find out more, contact MCCA at:
204-975-6464 or info@mcca.mb.ca |
Network with Collegues - At MCCA, we provide opportunities to Network with others in the industry |
Our members have the opportunity to network at four major events each year. These include:
- Annual General Meeting and Tradeshow
- Annual Conference
- Annual Golf Tournament
- Annual MECCA Awards Gala , which honour the brightest and the best in our industry.
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Improve Skills - We offer Career Development and Entry-level Training to meet the needs of our members |
Throughout the year, MCCA offers a variety of courses for both front line workers, supervisors, and management. These include:
- Web Seminars
- University of Manitoba/MCCA Certificate in Interdisciplinary Studies
- HR Breakfast Sessions
Check our calendar regularly to take advantage of all the Career Development Opportunities |
Gain Knowledge |
Our members have access to the latest in research on best practices, demographics, future challenges, legal and business issues and other topics.
Our members can access information about the contact centre industry and its potential for business, employment, and education. |
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Platinum Membership |
Promote your company as one of our premiere members and as a key supporter of our industry association! This level of membership is designed for small, medium or large contact centers and all vendors.
$2,500year |
Gold Membership |
Promote your company as a Gold Member and as a key supporter of our industry association! This level of membership is designed for small, medium or large contact centers and all vendors.
$1,500year |
Silver Membership |
Promote your company as a Silver Member and as a key supporter of our industry association! This level of membership is designed for small, medium or large contact centers and all vendors.
$1,000year |
Bronze Membership |
This level of membership is designed for small contact centers (< 100 seats) and all vendors. Note: contact centers > or = 100 seats are not eligible for this membership level.
$500year |
Non Profit Organization |
For all Non-Profit partnering organizations. |
Individual Membership |
This level of individual membership is designed for professionals interested in participating in MCCA events and committees. This level of membership is reserved for individual contributors to the industry such as consultants that are not employed by a member company.
$125year |
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