We have a great web event entitled "Quality Contact Center Monitoring" and it includes a full blueprint for holding calibration meetings and it answers many of the common questions about how to calibrate and how to get your supervisors on board with effective weekly calibration.

The calibration module of this event includes:

All About Calibration: Getting Every Supervisor On the Same Page: Nipping the consistency challenge in the bud

Find out why it so easy for every supervisor to see (and rate) calls differently ---and discovery what you can do about it
You’ll g et my 6-step easy method for holding productive calibration sessions that will ENSURE consistency among all supervisors who coach
Learn to distinguish between styles and standards so that your evaluations are legally sound and fair (not to mention, easier on you)

Register Now!