Interdisciplinary Studies: Customer Contact Centre Management
University of Manitoba Extended Education and the Manitoba Customer Contact Association have designed a program specifically for the contact centre industry. The MCCA program is designed for managers, supervisors; team leads, trainers, customer service representatives, and quality assurance managers who wish to advance in their career, or pursue a career change in the industry.
This Program was designed so that Students can choose the courses according to their needs and desired Career Paths. You will be required to complete two Required Courses from the University and one Elective Course (from a list) from the University. You must also complete two Required MCCA Courses and 36 hours of MCCA Elective Courses. Please click on the links below to find out more.
Program Information
Learning Contract
University of Manitoba Courses and outlines
MCCA Courses and Outlines
Interdisciplinary Studies: Customer Contact Centre Management
University of Manitoba Extended Education and the Manitoba Customer Contact Association have designed a program specifically for the contact centre industry. The MCCA program is designed for managers, supervisors; team leads, trainers, customer service representatives, and quality assurance managers who wish to advance in their career, or pursue a career change in the industry.
This Program was designed so that Students can choose the courses according to their needs and desired Career Paths. You will be required to complete two Required Courses from the University and one Elective Course (from a list) from the University. You must also complete two Required MCCA Courses and 36 hours of MCCA Elective Courses. Please click on the links below to find out more.
Program Information
Learning Contract
University of Manitoba Courses and outlines
MCCA Courses and Outlines