University of Manitoba - Continuing Education

Interdisciplinary Studies: Customer Contact Centre Management (MCCA)

 

University of Manitoba Extended Education and the Manitoba Customer Contact Association have designed a program specifically for the contact centre industry. The MCCA program is designed for managers, supervisors; team leads, trainers, customer service representatives, and quality assurance managers who wish to advance in their career, or pursue a career change in the industry.

The Certificate in Interdisciplinary Studies: Customer Contact Centre Management will prepare students to work as supervisors and entry-level managers in Canada’s rapidly developing contact centre industry, which employs more than 11,000 people in Manitoba. For those who have an interest in operations and people management, this program can lead to a successful career.  ....

For more details click on the links below:  

CIS Program Information

LEARNING CONTRACT 

Plan your Program.  You must complete the required courses for both Manitoba Customer Contact Association and the University of Manitoba.  You must also complete a number of Electives to receive your Certificate.  See below for more information.

University of Manitoba Courses

Manitoba Customer Contact Association Courses