Congratulations to all the award winners on November 10, 2011!
2011 MECCA Awards
Manitoba Excellence in Customer Contact Achievement
The Manitoba Customer Contact Association held its annual awards gala on November 10, 2011 at Canad-Inns-Polo Park with over 235 industry guests sharing in the excitement of this celebration.
Mr. Alan Sauve, Chair of MCCA, opened the evening congratulating organizations and their employees for their “Manitoba Excellence in Customer Contact Achievement(s)”. Guests enjoyed a themed “Speakeasy” reminiscent of the 1920s era with casino games, prizes, and live entertainment. The purpose of the awards program is to recognize excellence and evoke pride in the customer contact centre industry. Awards were presented in three main categories: Organizations, Community and People.
Congratulations to all the award winners!
Community Award
Manitoba Blue Cross
RBC Royal Bank Western Canada Contact Centre
Employee Satisfaction Award
Manitoba Blue Cross
RBC Royal Bank Western Canada Contact Centre
Environment Award
Manitoba Blue Cross
Performance Management Award
CanadaDrugs.com
MTS Allstream Customer Care
Technology Award
City of Winnipeg - 311 Contact Centre
Training & Development Award
City of Winnipeg - 311 Contact Centre
RBC Royal Bank Western Canada Contact Centre
Vendor of the Year Award
NRG TeleResources
Manager of the Year Award Recipients
Angie Girard-RBC Royal Bank Western CCC
Carley Glenday-Manitoba Public Insurance
Carmen Ferris-CanadaDrugs.com
Deb Kocen-Skybridge Marketing Group
Dee Black-Manitoba Hydro
Denise Baker-City of Winnipeg – 311 CC
Gilbert Caners-Handi Transit – City of Winnipeg
Gurjeet Jassal-Provincial Health CC
Irene Kehler-Steinbach Credit Union
Kiera Tomes-MTS Allstream CC
Pam Robertson-MTS Allstream CC
Sean Dixon-MTS Allstream CC
Shannon Granovsky-Manitoba Blue Cross
Shawna Walker-Great-West Life GCCS
Tannis Madec-MTS Allstream CC
Tanya DeSousa-Tribal Wi-Chi-Way-Win
Yvette Cenerini-City of Winnipeg-Water Billing
Representative of the Year Award Recipients
Brenda Lundrigan-RBC Royal Bank Western CC
Catherine Gulakow-MTS Allstream CC
Chantal Jacques-Western Financial Insurance
Cindy Kerbrat-Western Financial Insurance
David Handel-RBC Royal Bank Western CCC
Dwayne Perrault-Tribal Wi-Chi-Way-Win
Eric Menzies-RBC Royal Bank Western CCC
Francilene Reidy-Ticketmaster
Gerry Spiers–Handi Transit – City of Winnipeg
Ian Simister-RBC Royal Bank Western CCC
Jackie Buhler-Steinbach Credit Union
Jan Harris-MTS Allstream CC
Jay Edmondson-RBC Royal Bank Western CCC
Jillian Antle-Manitoba Public Insurance
Karen Leaf-Provincial Health CC
Kathleen Klohn-Manitoba Public Insurance
Kayleigh Halowaty-MTS Allstream CC
Madelaine Dwyer-City of Winnipeg – 311 CC
Phil Morissette-MTS Allstream CC
Phil Furness-Skybridge Marketing Group
Roberta Goetz-MTS Allstream CC
Robin Budakowski-RBC Royal Bank Western CCC
Ronnie Dalit-CanadaDrugs.com
Sarah Kaufmann-City of Winnipeg-Water Billing
Sherri Gluch-Western Financial Insurance
Tanya Puffalt-Great-West Life GCCS
Trisha Tomchuk-Western Financial Insurance
Wilma Geschiere-Manitoba Hydro
Ten Year Volunteers
Alex Herriot, Barb Nemeth
Five Year Volunteers
Claire Nimmagadda, Lisa Siragusa, Michael Embury
Thanks go to the Sponsors for their generosity in supporting the 2011 MECCA Awards.
Diamond-Winnipeg Free Press
Emerald-Manitoba Public Insurance
Ruby-MTS Allstream Customer Care, Office Team, RBC Royal Bank Western Canada CC
Sapphire-Great-West Life GCCS, Manitoba Hydro, Pinnacle
Contributors-Alliance of Manitoba Sector Councils Network,
CAA Manitoba, CDI College, CanadaDrugs.com, Canad-Inns,
Manitoba Blue Cross, NRG TeleResources, Richlu Manufacturing,
Ticketmaster, Western Financial Insurance, Winnipeg Technical College
The MCCA is an industry driven association that represents approximately
11,000 Manitobans employed in customer contact centres.
Congratulations to all the award winners on November 10, 2011!
2011 MECCA Awards
Manitoba Excellence in Customer Contact Achievement
The Manitoba Customer Contact Association held its annual awards gala on November 10, 2011 at Canad-Inns-Polo Park with over 235 industry guests sharing in the excitement of this celebration.
Mr. Alan Sauve, Chair of MCCA, opened the evening congratulating organizations and their employees for their “Manitoba Excellence in Customer Contact Achievement(s)”. Guests enjoyed a themed “Speakeasy” reminiscent of the 1920s era with casino games, prizes, and live entertainment. The purpose of the awards program is to recognize excellence and evoke pride in the customer contact centre industry. Awards were presented in three main categories: Organizations, Community and People.
Congratulations to all the award winners!
Community Award
Manitoba Blue Cross
RBC Royal Bank Western Canada Contact Centre
Employee Satisfaction Award
Manitoba Blue Cross
RBC Royal Bank Western Canada Contact Centre
Environment Award
Manitoba Blue Cross
Performance Management Award
CanadaDrugs.com
MTS Allstream Customer Care
Technology Award
City of Winnipeg - 311 Contact Centre
Training & Development Award
City of Winnipeg - 311 Contact Centre
RBC Royal Bank Western Canada Contact Centre
Vendor of the Year Award
NRG TeleResources
Manager of the Year Award Recipients
Angie Girard-RBC Royal Bank Western CCC
Carley Glenday-Manitoba Public Insurance
Carmen Ferris-CanadaDrugs.com
Deb Kocen-Skybridge Marketing Group
Dee Black-Manitoba Hydro
Denise Baker-City of Winnipeg – 311 CC
Gilbert Caners-Handi Transit – City of Winnipeg
Gurjeet Jassal-Provincial Health CC
Irene Kehler-Steinbach Credit Union
Kiera Tomes-MTS Allstream CC
Pam Robertson-MTS Allstream CC
Sean Dixon-MTS Allstream CC
Shannon Granovsky-Manitoba Blue Cross
Shawna Walker-Great-West Life GCCS
Tannis Madec-MTS Allstream CC
Tanya DeSousa-Tribal Wi-Chi-Way-Win
Yvette Cenerini-City of Winnipeg-Water Billing
Representative of the Year Award Recipients
Brenda Lundrigan-RBC Royal Bank Western CC
Catherine Gulakow-MTS Allstream CC
Chantal Jacques-Western Financial Insurance
Cindy Kerbrat-Western Financial Insurance
David Handel-RBC Royal Bank Western CCC
Dwayne Perrault-Tribal Wi-Chi-Way-Win
Eric Menzies-RBC Royal Bank Western CCC
Francilene Reidy-Ticketmaster
Gerry Spiers–Handi Transit – City of Winnipeg
Ian Simister-RBC Royal Bank Western CCC
Jackie Buhler-Steinbach Credit Union
Jan Harris-MTS Allstream CC
Jay Edmondson-RBC Royal Bank Western CCC
Jillian Antle-Manitoba Public Insurance
Karen Leaf-Provincial Health CC
Kathleen Klohn-Manitoba Public Insurance
Kayleigh Halowaty-MTS Allstream CC
Madelaine Dwyer-City of Winnipeg – 311 CC
Phil Morissette-MTS Allstream CC
Phil Furness-Skybridge Marketing Group
Roberta Goetz-MTS Allstream CC
Robin Budakowski-RBC Royal Bank Western CCC
Ronnie Dalit-CanadaDrugs.com
Sarah Kaufmann-City of Winnipeg-Water Billing
Sherri Gluch-Western Financial Insurance
Tanya Puffalt-Great-West Life GCCS
Trisha Tomchuk-Western Financial Insurance
Wilma Geschiere-Manitoba Hydro
Ten Year Volunteers
Alex Herriot, Barb Nemeth
Five Year Volunteers
Claire Nimmagadda, Lisa Siragusa, Michael Embury
Thanks go to the Sponsors for their generosity in supporting the 2011 MECCA Awards.
Diamond-Winnipeg Free Press
Emerald-Manitoba Public Insurance
Ruby-MTS Allstream Customer Care, Office Team, RBC Royal Bank Western Canada CC
Sapphire-Great-West Life GCCS, Manitoba Hydro, Pinnacle
Contributors-Alliance of Manitoba Sector Councils Network,
CAA Manitoba, CDI College, CanadaDrugs.com, Canad-Inns,
Manitoba Blue Cross, NRG TeleResources, Richlu Manufacturing,
Ticketmaster, Western Financial Insurance, Winnipeg Technical College
The MCCA is an industry driven association that represents approximately
11,000 Manitobans employed in customer contact centres.