February 4, 2012
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MCCA provides members with many value added services and benefits.

 MEMBERSHIP HAS ITS BENEFITS

  •  Opportunities to showcase your services and/or products  
  • Access to relevant knowledge about industry trends and challenges 
  • Access  to high quality training, including industry Certification and customized training
  • Access to current and innovative “best practices”
  • Opportunities for partnering and networking
  • Purchasing power
  • Recognizing excellence within the contact centre industry
  • To mention a few….
MCCA offers valuable training to agents, supervisors, and management for centre’s of all sizes. If your organization has a contact centre and you believe that any of the membership privileges listed above would assist you with your ongoing success, then the MCCA is what you are looking for!

 MEMBERSHIP HAS ITS BENEFITS

  •  Opportunities to showcase your services and/or products  
  • Access to relevant knowledge about industry trends and challenges 
  • Access  to high quality training, including industry Certification and customized training
  • Access to current and innovative “best practices”
  • Opportunities for partnering and networking
  • Purchasing power
  • Recognizing excellence within the contact centre industry
  • To mention a few….
MCCA offers valuable training to agents, supervisors, and management for centre’s of all sizes. If your organization has a contact centre and you believe that any of the membership privileges listed above would assist you with your ongoing success, then the MCCA is what you are looking for!
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Manitoba Customer Contact Association (MCCA) is an industry association made up of business leaders in the contact centre industry.  Members are devoted to the development and sustainabilty of a growing healthy and dynamic workforce. MCCA supports the industry by coordinating training and networking opportunities to ensure the necessary skills are developed to meet the needs of the future.  MCCA members are also committed to educating the public and creating career awareness while dispelling the myths often associated with contact centres, promoting the industry as one where many careers begin and develop into a successful future.
Manitoba Customer Contact Association (MCCA) is an industry association made up of business leaders in the contact centre industry.  Members are devoted to the development and sustainabilty of a growing healthy and dynamic workforce. MCCA supports the industry by coordinating training and networking opportunities to ensure the necessary skills are developed to meet the needs of the future.  MCCA members are also committed to educating the public and creating career awareness while dispelling the myths often associated with contact centres, promoting the industry as one where many careers begin and develop into a successful future.
What our Members Have to Say Minimize
Although much of what we do as a contact centre comes from our head office, MCCA allows us to connect with other contact centres as well as giving us an opportunity to make a difference outside our own walls.
Krista Moffett, RBC Royal Bank -Team Manager Online Banking
Although much of what we do as a contact centre comes from our head office, MCCA allows us to connect with other contact centres as well as giving us an opportunity to make a difference outside our own walls.
Krista Moffett, RBC Royal Bank -Team Manager Online Banking
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